| Q. |
Who
do I contact to make sure I am ordering the right product
to fit my needs? |
| A. |
Send
information about your needs to Ask Rifkin. |
| Q. |
I'm
having a technical problem using your site. |
| A. |
Please
include information as to the type of browser you are
using (Internet Explorer or Netscape Navigator), PC
or Macintosh, operating system (Windows 95) and time
of the problem to Ask Rifkin. |
| Q. |
What
methods of payment do you accept? |
| A. |
We
accept Visa, MasterCard, American Express and IMPAC
credit cards. |
| Q. |
When
is my credit card charged? |
| A. |
Your
credit card is charged when the items you ordered are
shipped. |
| Q. |
How
Do I Order? |
| A. |
1. Browse the Online catalog by choosing a link from the Product Index or Product Category. OR Click on a photo on the home page to link to that product section. OR search for a specific type of product using the search bar located at the top of the page.
2. Once you find an item you like, add it to your shopping bag. Be sure to make all the necessary selections such as color, material, etc. Then click on "Add to Shopping Bag."
3. When all the items you plan to purchase are added to the shopping bag click "Checkout."
4. If you have not yet created an account, you will be prompted to create one at this point. This involves entering your email address and creating a password. Your name and address information will be saved and an online order history will be available to you. The checkout process will continue from this point.
5. A comments section is available on this screen to enter specific additional ordering information, such as special lock type or shipping instructions.
6. When this screen has been completed, click " Step 2 --Continue with order". You will have the opportunity to review your order prior to entering your billing information.
7. You will be prompted to enter your credit card information. Please be sure that your name and billing address appear exactly as they are on your credit card statement.
8. An Order confirmation will appear for your reference. When the order has been received an e-mailed order acknowledgment will be sent to you.
9. Please contact us at 800-458-7300 with any questions. |
| Q. |
Can
I make changes to my order after it has been submitted.
|
| A. |
We're
sorry, orders cannot be changed once they've been submitted.
We process orders quickly to allow maximum production
time to meet your specific needs. Please accept our
apologies for any inconvenience this may cause. However,
we are striving to process and deliver orders quicker,
which in the long run will benefit you. |
| Q. |
Can
I change shipping address once I've placed an order?
|
| A. |
We're
sorry, shipping addresses cannot be changed once they've
been submitted. We process orders quickly to allow maximum
production time to meet your specific needs. Please
accept our apologies for any inconvenience this may
cause. However, we are striving to process and deliver
orders quicker, which in the long run will benefit you.
|
| Q. |
When
will my order be delivered? |
| A. |
Delivery
of your items depends on what method you specify, and
which products you order. Most bag items are made to
order and have a four-week manufacturing process. |
| Q. |
Who
should I contact with questions about my order? |
| A. |
If
you have general questions about the delivery of your
order of if you're wondering about the status of your
order, please contact us at Ask Rifkin.
If you would like to arrange a delivery time, please
contact the carrier directly. |
| Q. |
Who
do I contact if I've received the wrong item or my shipment
hasn't arrived? |
| A. |
Send
information that will identify your company and order
placed to
Ask Rifkin. |
| Q. |
How
can I reach customer service? |
| A. |
Please
refer to the Contact Us section for additional information. |
| Q. |
How
can I request a catalog? |
| A. |
Please
refer to the Catalog request form. |
| Q. |
How
can I submit my resume to be considered for employment
at A. Rifkin Co.? |
| A. |
Although
we do not post open positions on our web site we advertise
from time-to-time in the Wilkes-Barre area newspapers.
EOE (Equal Opportunity Employer) You are welcome to
e-mail resumes to Recruit
or snail mail to:
Human
Resources
A Rifkin Co.
1400 Sans Souci Parkway
PO Box 878
Wilkes-Barre, PA 18703
USA
|
